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Helper Classes ​

Fluent Support offers several helper classes to simplify interactions for building advanced functionalities in your plugin. While primarily used by the plugin, these functions are available for your use in custom addons.

Fluent Support Core Helper Class ​

  • Class with Namespace: FluentSupport\App\Services\Helper
  • Method Types: static

Helper::getOption() ​

Get fluent-support Option. This is similar to WordPress's get_option() function, but it uses its own database table instead of wp_options table

Parameters

  • $key string required
  • $default mixed

Return mixed

Helper::updateOption() ​

Update fluent-support Option. This is similar to WordPress's update_option() function, but it uses its own database table instead of wp_options table

Parameters

  • $key string required
  • $value mixed

Return mixed

Helper::deleteOption($key) ​

Delete fluent-support Option. This is similar to WordPress's delete_option() function, but it uses its own database table instead of wp_options table

Parameters

  • $key string required

Return boolean

Helper::getAgentByUserId($userId = null) ​

Get agent information by WordPress user id

Parameters

  • $userId int optional — defaults to the current logged-in user (get_current_user_id()) when omitted

Return FluentSupport\App\Models\Agent|null|false — false if no user ID is available (not logged in and none passed), null if the ID doesn't match an agent

Helper::customerTicketPriorities() ​

This function will return the list of ticket priorities for customer

Return array

Source:

php
public static function customerTicketPriorities()
{
    return apply_filters('fluent_support/customer_ticket_priorities', [
        'normal'   => __('Normal', 'fluent-support'),
        'medium'   => __('Medium', 'fluent-support'),
        'critical' => __('Critical', 'fluent-support')
    ]);
}

Available Filter Hook: fluent_support/customer_ticket_priorities

Helper::adminTicketPriorities() ​

This function will return the list of ticket priorities for Admin

Return array

Source:

php
public static function adminTicketPriorities()
{
    return apply_filters('fluent_support/admin_ticket_priorities', [
        'normal'   => __('Normal', 'fluent-support'),
        'medium'   => __('Medium', 'fluent-support'),
        'critical' => __('Critical', 'fluent-support')
    ]);
}

Available Filter Hook: fluent_support/admin_ticket_priorities

Helper::ticketStatusGroups() ​

This function will return ticket status group

Return array

Source:

php
public static function ticketStatusGroups()
{
    return apply_filters('fluent_support/ticket_status_groups', [
        'open'   => ['new', 'active'],
        'active' => ['active'],
        'closed' => ['closed'],
        'new'    => ['new'],
        'all'    => []
    ]);
}

Available Filter Hook: fluent_support/ticket_status_groups

Helper::changeableTicketStatuses() ​

This function will return the ticket status groups an agent is allowed to change a ticket to — the same as ticketStatusGroups(), minus the all and open groups.

Return array

Source:

php
public static function changeableTicketStatuses()
{
    $ticketStatus = static::ticketStatusGroups();

    unset($ticketStatus['all']);
    unset($ticketStatus['open']);

    return apply_filters('fluent_support/changeable_ticket_statuses', $ticketStatus);
}

Available Filter Hook: fluent_support/changeable_ticket_statuses

Helper::ticketStatuses() ​

This function will return the ticket status list (status key => human-readable label).

Return array

Source:

php
public static function ticketStatuses()
{
    return apply_filters('fluent_support/ticket_statuses', [
        'new'    => __('New', 'fluent-support'),
        'active' => __('Active', 'fluent-support'),
        'closed' => __('Closed', 'fluent-support'),
    ]);
}

Available Filter Hook: fluent_support/ticket_statuses

Helper::getCustomerByID($customerId) ​

Get customer information by user id

Parameters

  • $customerId Integer Customer ID

Return Customer Instance